Orders are processed and packed within 2–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day. During busy periods (holidays, promotions, or launch week) processing may take a little longer — we'll always try to let you know if there's a delay.
Shipping costs are calculated at checkout based on your order weight and destination. We ship via USPS. Orders over $50 ship free within the U.S. — any current promotion will also be noted at checkout or on our homepage.
Once shipped, most domestic orders arrive within 5–7 business days, depending on your location and the shipping method selected at checkout.
We currently ship within the United States only. International shipping may be added in the future — check back or reach out if you're hoping to order from outside the U.S.
You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you don't see it, please check your spam folder or reach out through our Contact page.
Diamond Dive Treasures LLC is not responsible for packages lost, stolen, or delayed once marked "delivered" by the carrier, but we're happy to help you file a claim with the carrier and will work with you to find a fair resolution. Please contact us within 7 days of the delivery date if there's an issue.
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we'll do our best to help redirect a package if it hasn't shipped yet.
Questions about shipping? Reach out at contact@diamonddivetreasures.shop or visit our Contact page.